Privacy Policy
At Crafty Worth, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website, create an account, place an order, request a quote, approve a design proof, or contact us.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information such as your name, email address, phone number, billing address, shipping address, and other details provided during order placement, account registration, quote request, or support communication.
b. Order Information such as products purchased, payment status, transaction details, delivery information, order notes, and support history.
c. Customization Information such as photos, text, designs, names, messages, logos, artwork, proof comments, or other content shared by you for personalized or customized products.
d. Technical Information such as IP address, browser type, device information, pages visited, cookies, analytics data, and website usage information.
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders.
- To create and deliver customized or personalized products as requested by you.
- To communicate with you regarding orders, payments, shipping, proof approval, quote requests, or support queries.
- To provide design proof, revision, approval, and production updates.
- To improve our website, products, services, and customer experience.
- To send important service-related updates, order confirmations, policy updates, or support messages.
- To prevent fraudulent transactions and maintain website security.
- To provide reminders, reorder suggestions, or gifting-related updates where applicable.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
However, we may share limited information with trusted third parties only when necessary, such as:
- Payment gateway providers for processing payments.
- Courier and delivery partners for shipping orders.
- Service providers who help us operate our website, hosting, email, analytics, or business systems.
- Legal authorities, if required by law or to protect our legal rights.
4. Customized Content Provided by You
If you submit photos, artwork, logos, names, messages, or other personalized content for custom products, you confirm that you have the right to share and use such content.
We use this content only for order processing, customization, design proof, support, production, and related communication.
Crafty Worth is not responsible for copyright, trademark, privacy, or ownership issues arising from content submitted by the customer.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve browsing experience, remember user preferences, analyze website traffic, support cart/checkout functions, and enhance website performance.
You may choose to disable cookies in your browser settings, but some website features may not function properly as a result.
6. Data Security
We take reasonable security measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.
However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We may retain your information for as long as necessary to fulfill orders, provide support, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.
Customization files and order-related data may be retained for support, reorder, production, or legal record purposes unless deletion is requested and legally/operationally possible.
8. Third-Party Links
Our website may contain links to third-party websites or platforms such as payment gateways, courier tracking pages, social media platforms, or marketplace links.
We are not responsible for the privacy practices, content, or policies of such third-party websites. We recommend reviewing their privacy policies separately.
9. Your Rights
You may contact us to:
- Access or update your personal information.
- Request correction of inaccurate details.
- Request deletion of your information, subject to legal, tax, order, or operational requirements.
- Ask questions about how your information is being used.
10. Children’s Privacy
Our website is not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from children without appropriate consent.
11. Changes to This Privacy Policy
Crafty Worth reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page, and the updated version will become effective immediately upon posting.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: craftyworth.cw@gmail.com
WhatsApp/Call: +91 8178241114
Address: 6, New Layalpur Colony, Krishna Nagar, Delhi – 110051